Shipping policy
Shipping & Returns
Thank you for shopping with AMP Pickleballs. We are committed to getting your order shipped as quickly and reliably as possible. This page covers both our shipping policy and our return and refund policy.
Order Processing
Orders are typically processed within 1 to 3 business days after the order is placed, excluding weekends and holidays.
During busy periods, promotions, or product launches, processing times may be slightly longer.
Shipping Rates and Delivery Times
Shipping rates and available delivery options are calculated at checkout based on your order and shipping address.
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, or other events outside of our control.
Shipping Locations
We currently ship to addresses within the United States.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if available.
Please allow time for the carrier to update tracking after the package has been picked up.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. AMP Pickleballs is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at info@ampickleball.us. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
AMP Pickleballs is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier.
If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, household members, or building management.
Damaged, Incorrect, or Defective Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or if you receive the wrong item, contact us right away at info@ampickleball.us so we can review the issue.
We may request photos, order information, or other details to help evaluate the issue.
Return & Refund Policy
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, in the same condition it was received, and in its original packaging. Proof of purchase is required.
Opened or used pickleballs are not eligible for return unless the product is defective.
To start a return, please contact us at info@ampickleball.us. Returns must be approved before being sent back. Items returned without prior approval may not be accepted.
Once your return is approved, we will provide instructions on how and where to send your package. Approved returns should be sent to:
Stee-Rike 3, Inc.
Attn: Returns
3527 N. Main St.
Columbia, SC 29203
Return Shipping
Customers are responsible for return shipping costs, except when an item is defective or we shipped the wrong item. In those cases, we will cover return shipping or provide a prepaid label.
Shipping charges are non-refundable. Original shipping charges paid at checkout are not refunded when a return is issued.
We recommend using a trackable shipping method. We are not responsible for returned items that are lost or damaged in transit.
We do not charge a restocking fee.
Non-Returnable Items
We do not accept returns on:
Sale items
Gift cards
Opened or used pickleballs, unless the product is defective
Items not in their original packaging
Items returned without prior approval
Product Warranty
Cracking and other manufacturing defects that appear during play are handled under our 1-Year Limited Durability Guarantee, not under this return policy. Please see the warranty page for coverage details, exclusions, and how to file a claim.
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the original item, if eligible, and place a new order separately.
European Union 14-Day Cooling Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unused, in the same condition it was received, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days, less any original shipping charges. Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@ampickleball.us.
Contact Us
For shipping or return questions, please contact us at: